Quick answers about shipping, tracking, and your account.
Enter your tracking number on the Track Shipment page. We show the current status, location, estimated delivery, and a timeline of every recorded update. If no shipment matches your number, we tell you clearly and suggest contacting our team.
A tracking number may not appear if it was entered incorrectly, if the shipment was only recently booked and not yet scanned, or if it belongs to another carrier. Double-check the number and try again, or contact support with your receipt details.
Pricing depends on the service level, weight, dimensions, distance, and any customs duties for international shipments. The quote calculator gives an illustrative estimate; a confirmed quote is provided before collection.
No. The calculator provides an illustrative estimate to help you plan. Final pricing is confirmed in a written quote after our team reviews dimensions, route, and availability.
Use the Schedule Pickup page to choose a date, time window, and pickup address. You will receive a confirmation and can track the pickup status in your customer portal.
You can request a quote or schedule a pickup without an account. Creating a free customer portal account lets you view your shipments, quotes, and pickups in one place.
The admin dashboard is restricted to authorised staff with an admin account. Customer accounts cannot access shipment management, drivers, or reports.
Yes. We prepare and review customs documentation and provide duty and tax estimates. Some restricted items may require additional documentation or be refused.
Use the Contact page, call our support line, or send a message from your portal. Our team responds during business hours and prioritises urgent shipment issues.