Legal policies

Privacy policy

We collect the name, email address, phone number, and shipment information you submit so our team can respond to your enquiry, quote, or pickup request. Submissions are stored privately on our website platform. Customer portal accounts are protected by secure authentication. Do not submit payment details or sensitive personal information beyond what is required for delivery. Optional cookies are used only with your permission. Contact us to request access, correction, or deletion of your information.

Terms of service

Delivery estimates and calculator prices are illustrative and are not guaranteed or binding offers. Services depend on route, availability, shipment dimensions, applicable laws, and customs requirements. A confirmed quote and service agreement are required before collection. Tracking information reflects recorded shipment statuses; where no shipment matches a tracking number, we will tell you so rather than fabricate data.

Shipping terms

• Shipments must be properly packed and labelled. Restricted or prohibited items may be refused.
• International shipments are subject to customs inspection, duties, and taxes.
• Liability for loss or damage is limited unless additional cargo insurance is purchased.
• Estimated delivery times are not guaranteed and may be affected by factors outside our control.

Account terms

Customer portal accounts are for personal or business use. You are responsible for keeping your credentials secure. Admin dashboard access is restricted to authorised staff. Attempting to gain unauthorised access is prohibited.